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FAQ's

I had a username and password but now I can't log in.
If you were a user before you should still be able to use your existing username and password. The only difference is that the password field is CAPS sensitive. Try it with CAPS on and if that does not work please fill in a new application to get a new username and password.

I use the username and password you provided to me but I still can't log in.
The search engine at this point is compatible with Internet Explorer only. If you are using Firefox or any other browser you may not be able to log on to the search engine. We are working on making the search engine compatible with other search engines also.

I want to look for prices for my trip why am I asked to log in?
This site is reserved for travel agents only. If you are interested to see our low fares please use our retail site www.cosmopolitantravel.com

What happened to the old search engine?
The old search engine is still available for your use. When you log in on the left lower side you will see a link that will take you to the old search engine.

What is the difference between the new search engine and the engine you had before?
The new engine displays only bookable fares. The old engine is bringing up all the available fares including fares that have no seats available at this time. The new engine also allows you to book hotel, car and activities in net rates.

I want to book a multi city trip. How can I do that?
Both of the search engines do not allow you to book multi city trips at this time. We are developing the solution with our vendors. We will revise it as soon as the update is available. Meanwhile please call our reservations agents. They will be glad to help you with your request.

I have a travel web site. How can I enhance it?
Our search engine can be easily customized to be integrated on your web site as a retail search engine. With some very easy development work you can have a search engine on your site that will cost nothing to you. You can choose your own markup as a percentage or fixed amount and that's it... you will start receiving your commission without moving a finger.

If I book tickets from you how soon can I get my commission?
We usually sent commission checks out when the transaction is cleared from our accounting system. Refund checks are sent as soon as the transaction is cleared by the airlines.

How can I stay competitive if my customers can purchase tickets directly from you?
We are building personal relationships with our customers. Maybe this is the reason why were the fastest growing consolidator for three years in a row. Our success is measured by your success. We do not compete with you for retail sales.

Why should I choose Cosmopolitan Travel compare to some other consolidator?
If personal service and building a relationship is not your thing... maybe the cheapest prices guaranteed are.


Cosmopolitan Travel Service

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